Casting Terms & Conditions
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Precious Metal
The price of precious metals fluctuates on an almost daily basis. Where the price per ounce of a particular metal increases by more than 5% in the period between Zoe Green Casting accepting your order, and the order being completed, Zoe Green Casting reserves the right to change the price of the goods to take account of this increase in costs.
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May contain unique internal features such as swirls, clouding and small air bubbles. These are the natural result of the glass casting process and are not caused by a defect in either the materials or workmanship. Zoe Green Casting shall provide you with samples of glass casts in advance of you placing your order. These markings will not render the goods of unsatisfactory quality or entitle you to either replacement goods or the return of the price of the goods.
Plated Products
Zoe Green Casting shall use all reasonable care and skill to ensure that items sent to Zoe Green Casting for plating are not damaged or lost during the plating process. However, Zoe Green Casting shall not be liable for any damage or loss to your items whatsoever and howsoever such damage or loss may be caused.
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Pricing
In respect of goods made from precious metals, the price of the goods shall be the price listed on Zoe Green Casting price list current at the date Zoe Green Casting accepts your order or such other price as may be agreed in writing by Zoe Green Casting and you. In the case of an error, Zoe Green Casting reserves the right to change the price.
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The price is exclusive of any applicable value added tax, sales or taxes of a similar nature which are imposed by any competent fiscal authority in respect of the goods, which you shall be additionally liable to pay Zoe Green Casting. In addition to the invoiced price of the goods you will be liable for all import duties applicable in your location.
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Unless otherwise stated all quoted pricing is in Pounds Sterling and is inclusive of VAT.
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Delivery of Casts
Prices for goods to be delivered to a delivery address within the UK do not include the cost of delivery. The cost of delivery will be added to your invoice, if you would prefer to collect your goods from Zoe Green Casting please contact our customer services department as soon as possible. You will be notified of the price of delivery to delivery addresses outside of the UK and payment will be requested from you in advance of the goods being delivered. Delivery of the goods shall be made by Zoe Green Casting using a courier service such as Fedex or postal service such as Royal Mail or by such other method as Zoe Green Casting shall choose.
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You will be given an estimate of the delivery date at the time Zoe Green Casting accept your order. Zoe Green Casting will use their reasonable endeavours to meet any delivery deadline specified by you, but all delivery items offered by Zoe Green Casting are to be treated as reasonable estimates and no penalty can be accepted for non-compliance with them.
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If unforeseen circumstances arise, which prevent Zoe Green Casting from meeting a delivery deadline specified by you, Zoe Green Casting shall notify you as soon as reasonably possible with as much advanced notice as circumstances allow.
Damaged Goods and Returns
Many of Zoe Green Casting goods are made of materials, such as glass, which may be damaged if not handled with care. Zoe Green Casting packages all goods with protective packaging to minimise the risk of damage during transport. If any goods received by you are in an unsatisfactory condition the following courses of action must be taken:
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If the outer packaging is visibly damaged, then the goods should be signed for only after you have noted that the packaging has been damaged. If the goods are found to be damaged after unpacking, you must inform Zoe Green Casting immediately and we will arrange with you for the goods to be returned to Zoe Green Casting.
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Zoe Green Casting shall bear no liability to you for damage which is not reported to them within 48 hours of you receiving the goods.
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Any returns made to Zoe Green Casting for any reason, at any time, must be packaged in the original packaging or its direct equivalent and transported by a courier or postal service chosen by Zoe Green Casting.
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Where notification of damage is given in accordance with the above, Zoe Green Casting shall either replace the goods with goods of satisfactory quality or (at their option) shall credit you with the price of the goods.
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Zoe Green Casting stands by its products which are handcrafted and unique to each customer order. Zoe Green Casting shall endeavour to ensure that you are completely satisfied with the goods. However, complaints about the goods which relate to matters other than the satisfactory quality of the goods, shall not entitle you to either replacement goods or the return of the price of the goods unless expressly agreed in writing by Zoe Green Casting.
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